Best Card Recovery Tool for you
CardRecoveryPro FAQ Center
Welcome to CardRecoveryPro FAQ Center!
Here you can find the answers to the most commonly asked questions about this software. If, however, you cannot find the answers to your questions here, please contact our support team (Support@cardrecoverypro.com). We will be happy to assist you. Our goal is to help our customers get their files back as easily as possible!
TOP 17 Frequently Asked Questions:

Q 1: What exactly is a license key?
A license key is composed of 32 characters with numbers 0-9 and capital letters A-F. Your license key will be sent to you automatically after your order is processed. You can find it in your order confirmation email sent by support@CardRecoveryPro.com.
Q 2: My license key didn't work, what can I do?
If you purchased a license key from us, the license key is emailed to you automatically. Please do not type it into the text box but copy it from the email and paste it into the text box so that you can avoid typing errors. In addition, please note that the registration information is case sensitive. If you still have problems, please contact support@CardRecoveryPro.com
Q 3: Can I use the same license key on both my desktop and laptop?
It depends. If you buy it for one computer, you cannot use it both on your desktop and laptop at the same time. If you buy it for multi-computers, you can use the same license on both of them.
Q 4: What's the price of the license key?
CardRecoveryPro registration is $38.97 USD for 1 computer one year subscription.
CardRecoveryPro registration is $48.97 USD for 3 computers one year subscription.
Q 5: How long will I get my license?
You will get the license immediately after you click 'complete the order' button on payment platform. We will e-mail you the license key within 5 minutes after the order is complete. .
Q 6: At renewal time, will there be automatic renewal charge to my credit card ?
It depends on which item type you purchased. If you bought items that are not stated as rebill product, we will not recharge your card automatically when your license key expires. When the expiring date approaches, the software will gently remind you to renew it when you run the program. If you bought items that explicitly stated they are recurring billing product (this information will display on check out page and email notification), we'll recharge your at the rebill cycle.
Q 7: Why do you charge me a VAT tax?
The VAT tax and other additional fees are collected by the third party platform-Clickbank. You can visit the following page to get more details about this particular tax: http://www.clickbankguide.com/vat-faq.htm
Q 8: What is your refund policy?
We will issue a refund to our clients if they are dissatisfied with a product purchased from LionSea. The refund must be requested within 60 days of purchase. The refund policy only applies to the original purchaser. You can contact us via our support email: support@Cardrecoverypro.com. When you contact us, we will provide you with technical support and additional product instructions to assist you with the product. If you're still not satisfied, we will be happy to issue a refund to you. Generally, LionSea will issue a refund for the following reasons: dissatisfaction with the product, or if it can be verified the purchase was made using fraudulent or unauthorized payment.
Q 9: How can I contact your support team?
Please contact our support team via support@CardRecoveryPro.com.
Q 10: I have accidentally formatted my memory card. How can I recover the data using CardRecoveryPro?
Please follow the procedures below:
a) Run CardRecoveryPro software, and click on Start scan.
b) Choose the drive to start scanning.
c) The Scan step begins. After scanning, list of file types will be displayed in the left pane.
d) Click each file type to view files in it. You will see thumbnails when you click on the file type.
e) You can either recover all or selected files by clicking the Recovery button.
Q 11: I am not able to see my camera in the drive list? What am I doing wrong?
The issue is because the camera card is not detected by the system as a drive. You need to connect the card through a card reader to the system. After connected, just click the ‘refresh' button on the option window.
Q 12: What can I do if Windows does not recognize my SD card?
1. First confirm the USB cables are correctly connected.
2. If they are and it still does not recognize the SD card, try checking the card on another computer.
3. If the card is still not recognized, there must be more serious problems. Consider investing in an external card reader which may be able to read the card.
Q 13: I have put my Memory card into my computer. However the software doesn't respond. Please tell me why?
First try Rescanning to refresh the list of devices. Then check all cables and connections. If it still doesn't work, you may try restarting your computer. If all of these don't work, your SD card may be physically damaged and cannot be recognized by your computer.
Q 14: I accidentally formatted my compact flash card and all my photos disappeared. Is it possible that my photos are recoverable?
I want to tell you that most of your photos will be recovered. Most digital cameras do not permanently erase the photographs on your compact flash card when you perform a "format". The photos are still on the compact flash card, they just aren't viewable. Unfortunately, some newer cameras have started writing "zeros" to every memory location when performing a "format". If your camera is one of these, your data will not be recovered.
Q 15: Is Card RecoveryPro always possible
No. There are hundreds of camera brands and models. It is impractical for us to identify the deletion characteristics of each brand and model of cameras, because some digital cameras use a destructive deletion process. Therefore, our best advice is to free download the trial version to see if your lost files are found. Then you can decide whether you should buy it or not.
Q 16: How can I get help?
Please Visit our online help here: http://www.CardRecoveryPro.com/help/
Q 17: How can I uninstall CardRecoveryPro ?
To uninstall CardRecoveryPro , please refer to How to Uninstall CardRecoveryPro.